DOCS / ARTICLE

Escalation clocks

Model response expectations and escalation states without hiding policy assumptions.

DOCUMENTATION / MAINTAINED CONTENT

Structured for scanning, ownership, and future revision.

REFERENCE CONTENT · DEMO SYSTEM

Purpose

Define when each clock starts, pauses, resumes, and stops. Show the policy source beside the displayed state when interpretation matters.

Implementation note

Demo timers and thresholds are illustrative. Validate them with operational, contractual, and labor requirements.

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