DOCS / ARTICLE

Triage rules and duplicate checks

Define how teams validate requests, identify duplicates, and select the next path.

DOCUMENTATION / MAINTAINED CONTENT

Structured for scanning, ownership, and future revision.

REFERENCE CONTENT · DEMO SYSTEM

Purpose

Triage should expose why a request was merged, deferred, escalated, or accepted. Keep the source request traceable when records are combined.

Implementation note

Review rules against actual operating policy and edge cases. The template includes patterns, not production decision logic.

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